Supporting our customers during COVID-19

Policies purchased on or after 12 July 2025

International Comprehensive, International Medical only and Domestic, Working Overseas, International Student and Working Overseas policies include cover for unexpected events relating to COVID-19. The relevant benefits and sub-limits of the policy apply, and your claim must meet the conditions of cover for the benefit you’re claiming. Please refer to your policy document to understand how cover for COVID-19 applies.

Policies purchased prior to 12 July 2025

For policies purchased prior to 12 July 2025, full details of how you are covered can be found in the relevant endorsement for your policy. These can be found here:

International Comprehensive endorsement
International Medical only endorsement
Domestic endorsement

International Comprehensive

Up to unlimited medical expenses if you are diagnosed with COVID-19 while on your journey
Costs ($2,500 per paying person, up to $5,000 per journey) to change your travel arrangements if you are diagnosed with COVID-19 before you leave and your journey is cancelled or amended
Costs (up to $5,000) to change your travel arrangements if you are diagnosed with COVID-19 after you leave and your journey is interrupted or cut short for that reason.

International Medical Only

Up to unlimited medical expenses if you are diagnosed with COVID-19 while on your journey

Domestic

Costs (up to $5,000) to change your travel arrangements if you are diagnosed with COVID-19 before you leave and your journey is cancelled or amended
Costs (up to $5,000) to change your travel arrangements if you are diagnosed with COVID-19 after you leave and your journey is interrupted or cut short for that reason.

Policies purchased prior to 27 May 2021

Travelcare

Up to unlimited medical expenses if you are diagnosed with COVID-19 while on your journey
Costs ($2,500 up to Unlimited) to change your travel arrangements if you are diagnosed with COVID-19 before you leave and your journey is cancelled or amended
Costs (up to $5,000) to change your travel arrangements if you are diagnosed with COVID-19 after you leave and your journey is interrupted or cut short for that reason.